Refund policy

Changed your mind? You have 7 days to cancel

Under the Electronic Communications and Transactions Act, you can cancel an online order within 7 days of receiving it, for any reason. Email us within those 7 days, send the tee back unworn and unwashed with its tags on, and we'll refund what you paid for the tee. You pay the cost of sending it back to us.

Wrong size or colour? Exchange within 14 days

From day 8 to day 14 after delivery, we'll exchange your tee for a different size or colour, as long as it's unworn, unwashed and still has its tags. We don't refund change-of-mind returns after the 7-day cooling-off period.

• You pay the courier cost of sending the tee back to us.
• We pay to send the replacement to you.
• Exchanges depend on stock. If the size or colour you want has sold out, we'll offer you another option or a refund.

Something wrong with it?

If your tee arrives damaged or develops a fault, the Consumer Protection Act gives you six months to return it. We'll repair it, replace it or refund you, whichever you prefer, and we cover the delivery costs both ways. This doesn't apply to normal wear and tear or to damage caused by washing against the care label.

How to return or exchange

1. Email hello@ingoodcompany.org.za with your order number and what you'd like to do.
2. We'll reply with the return address and next steps.
3. Once we've received and checked the tee, we'll send the replacement or process your refund within 7 working days. Refunds go back to the payment method you used.